Question 1

Q: Where is Wintry Hills Nuwara Eliya located?

Accepted Answer

A: Wintry Hills Nuwara Eliya is situated at Toppass, 3.2 km away from the town of Nuwara Eliya, Sri Lanka, just 200m away from the Kandy-Nuwara Eliya Road.
Our premium villa occupies a prime location, next to a tea planation and offering breathtaking view of mountains and Kandy Road.

Question 2

Q: Can any vehicle come to the property?

Accepted Answer

A: Yes, Wintry Hills Nuwara is accessible to a variety of vehicles. Our resort is equipped with well-maintained roads that can accommodate cars, SUVs, vans and 28-seater busses (Coaster & Rosa). The large buses cannot access to the site.
Our parking area is designed to handle different sizes of vehicles. If you have any specific concerns or require more information about access for larger vehicles, please don't hesitate to contact us.

Question 3

Q: Does Wintry Hills Nuwara Eliya provide accommodation for drivers or tour guides?

Accepted Answer

A: Yes, Wintry Hills Nuwara Eliya offers convenient accommodation options for drivers and tour guides (maximum 2) accompanying our guests and its free.

Question 4

Q: Does Wintry Hills Nuwara Eliya provide free chef service?

Accepted Answer

A: Yes, Wintry Hills Nuwara Eliya offers a free chef service with no cooking charges. The guest shall provide all the provisions, and we suggest the guest to discuss their meal plans and requirements with the chef directly prior to the check-in day.

Question 5

Q: Are we allowed to cook our own meals at Wintry Hills Nuwara Eliya?

Accepted Answer

A: Due to the safety regulations, guests are not allowed to cook their own meals inside the Villa. However, the main kitchen can be used with help of the chef.

Question 6

Q: Is Wintry Hills Nuwara Eliya accessible for wheelchair users?

Accepted Answer

A: At Wintry Hills Nuwara Eliya, wheelchair users can access the first floor, the two-bedroom suite which is on parking level.

Question 7

Q: Does Wintry Hills Nuwara Eliya have options to charge electric vehicles?

Accepted Answer

A: Yes, at Wintry Hills Nuwara Eliya we can support to charge the EV and guest shall bring a suitable charger. The charging rates are applicable.

Question 8

Q: Is pets allowed at the property?

Accepted Answer

A:  Yes, pets are allowed at our property, only if the Full Villa is booked. However, the pets shall keep only at the lobby and not allowed to keep inside both the suites.

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